Legal
Complaints and grievances
We reply to every complaint within 24 hours and resolve it within 21 days. If you're not satisfied, here's where to go next.
1. Tell us
In the app, go to Settings, then Help, and tap Raise a ticket. Choose "Complaint". You'll see the status and our replies in the same place. Or email sahihaimf.ai@gmail.com.
| First reply | Within 24 hours |
|---|---|
| Resolution | Within 21 calendar days |
2. Our grievance officer
If you're not happy with the answer, write to our Grievance Officer at sahihaimf.ai@gmail.com with "Grievance" in the subject and your ticket number if you have one. The same timelines apply.
3. The fund house or its registrar
For problems with units, folios or statements, you can also contact the fund house, or its registrar (CAMS or KFintech), directly. Your account statement shows which one.
4. SEBI SCORES
If the complaint isn't resolved, you can raise it on SEBI SCORES, the regulator's complaint system. SCORES asks that you've complained to us first.
5. Online Dispute Resolution
If you're still not satisfied, you can start online conciliation or arbitration on the SMART ODR portal.
Changes to this page
- 0.1 (29 Oct 2026): First version.